Security Tip from Citibank

Dear our Valued Customer,
Below are ways in order to protect customer’s data and information against identity theft through Internet.

* Citibank never asks for your confidential account information in an unsecured platform like an email. Be alert of any e–mail asking you to provide account–related information, like your account number / card number or PIN.

* Do not use Public or Shared Computers. You are responsible for keeping your PIN confidential. You should not use public or shared computers such as those in Internet Cafes for Internet banking; you may be open to harmful programs that could capture your personal information.

* Beware Of Scam Emails. If you receive an e-mail asking you to visit a Citibank website and to provide your account related information, verify that the web page is both secure and that it belongs to Citibank, by assuring the following steps:

o You should see an image of a "pad-lock" in a locked position at the bottom of your browser window.

o Double click on the pad-lock symbol, then a digital certificate should appear which says "Issued to: xxxxxxxx.citibank.co.id" After you are assured that the website is secured and legitimately belong to Citibank, you may enter your account number / card number as well as PIN to do your online transactions.

o Do not open email attachments from strangers or install software or run programs of an unknown origin.

* To help further protect yourself against credit card fraud in general, Citibank suggests the following:
o Keep your PIN private and do not share this with anyone, particularly on written correspondence such as email or letters.
o Don't give your account number over the phone unless you know the company and you made the call.
o To transact online on the Citibank website, always enter the full URL (www.citibank.co.id) into your browser address bar.

o Click log out when you have finished your banking session. Do not just close your browser window.

o If you receive an email that warns you that your Citibank account will be closed unless you reconfirm your personal information, please do not reply or click on the link in the email. Instead type in the actual Citibank URL (www.citibank.co.id) into your browser.

o Review credit card and bank account statements as soon as you receive them to determine whether there are any unauthorized charges.

o Check your accounts on a regular basis and contact Citibank immediately at our 24–hour CitiPhone Banking should you encounter any difficulties or irregularities.

o Make sure your home computer has the most current anti–virus software. Anti–virus software needs frequent updates to guard against new viruses. Make sure you download the anti–virus updates as soon as you are notified that a download is available.

Do take the necessary precautions and always be on the alert for any suspicious e-mail asking for your personal account information. And never reveal your account information or PIN to anyone!

If you have any query on any email received from Citibank or if you believe that someone is trying to commit fraud by pretending to be a Citigroup business, please contact 24–Hour CitiPhone Banking immediately at 69999 from your mobile phone or (021) 252–9999.

Sources by: http://www.citibank.co.id